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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Gullette

May 1, 2024

1  out of  5 rating by Brian Gullette
"I was a State Farm customer for nearly 15 years. After moving to Richmond a couple of years ago, we needed a local agent to transfer our family's auto policies (4 cars, four drivers) from our excellent North Carolina agent. Chose this office based on proximity. Two months ago, one of our cars had a catastrophic electrical system failure. After some miscommunication between me and the office staff (my fault), the policy was still active a month later after I was sure I'd asked them to cancel; they reminded me that they were waiting for me to confirm the car was paid off with lender. All seemed good at that point and they let me know they'd work on getting a refund for coverage provided after the car had been paid-off (it's not operational and I gave the title to the shop to scrap/repair on their own). Well, late last week, I logged into my State Farm portal to see that ALL my policies were CANCELLED! Wow! So unprofessional. I'm with Progressive now. And will never go back."
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Darshanee McFadden (Darcie)

October 10, 2023

5  out of  5 rating by Darshanee McFadden (Darcie)
"I’ll be honest, I don’t know too much about insurance, which is why I am so very thankful for Brooks Baltich and the wonderful team at his State Farm agency! With their fantastic customer service, there is no question they haven’t been able to answer for me. Not only that, but Brooks does his utmost to be sure I’m educated and completely taken care of when it comes to my insurance needs. 🩵Also, a big thanks to Madelin for your patience when preparing those quotes for me and my mother! You made the process a quick and enjoyable one. 🥹 Thanks so much to you all, Carla, Jack, Madelin, Elaine, and especially Brooks! You all have made my insurance experience one I can truly rave about! 🚒♥️😁"
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Keith Dowdy

November 18, 2020

5  out of  5 rating by Keith Dowdy
"The online claim process is great. It was easy to navigate and only took minutes to complete. I was contacted by the repair facility within hours of submitting my claim. One of the easiest online processes I have ever used. Great Job State Farm!"
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Suzanne Knight

September 30, 2020

5  out of  5 rating by Suzanne Knight
"I would trust Brooks Baltich with my life... and most definitely my life, auto and home insurance. Excellent service and reliability."
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Dave Adams

September 21, 2020

5  out of  5 rating by Dave Adams
"Brooks Baltich is a super star! I came to him with a very niche insurance need and he was able to figure it out and execute a great solution in no time at all! This insurance company rocks, cares about their customers and as far as I am concerned they should all wear capes!"
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Gaven Ochoa

September 21, 2020

5  out of  5 rating by Gaven Ochoa
"When I have a problem they solve it efficiently and quickly. The best service I’ve had in my whole life."
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Monica O

April 8, 2020

5  out of  5 rating by Monica O
"Brooks and his team are attentive, knowledgeable and are friendly. They have taken the time to help us resolve the best plan for our needs. They are highly recommended!"
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Carlie Reynolds

March 16, 2020

5  out of  5 rating by Carlie Reynolds
"Team is very helpful and kind! Recently had an accident and they were very helpful! All team members are a pleasure to work with! Fast response time!"
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Nichole Peterson

February 27, 2020

5  out of  5 rating by Nichole Peterson
"We have worked with Brooks Baltich and his team for many years. They are all very professional and helpful. We have always felt like they have had our backs and that they will take care of us."
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Chris Peterson

February 27, 2020

5  out of  5 rating by Chris Peterson
"We have multiple policies - home, autos, etc. - with Brooks Baltich State Farm Insurance. We have found them easy to work with, knowledgeable, responsive, and very helpful. They proactively found us discounts, even after the policies originated. Although we've not had to file a claim with them, they helped us navigate the process of dealing with other drivers' insurance when we were hit."
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C_rae Davis

February 26, 2020

5  out of  5 rating by C_rae Davis
"Darcy Mcfadin is very pleasant to speak with. She is easy to understand on the telephone and is patient if I need her to repeat something. I appreciate her efficiency and friendly manner. I have had some bad phone calls with representatives from other companies but I believe Darcy is a great example of what a representative should be. Good job!"
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mike king

February 26, 2020

5  out of  5 rating by mike king
"I have been with the State Farm family for quite sometime and never really thought of it as a big deal until I needed them, Brooks helped me and my family when we got into an accident. His attention to detail and quick response helped us through the claim process. I cannot thank his and his staff enough...."
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Steve Gleason

February 26, 2020

5  out of  5 rating by Steve Gleason
"The Brooks Baltich Insurance Agency is the best. The reps in the office worked to find the most cost effective plan that works for me and my family. I moved to Georgia last year and unfortunately had to transfer my auto insurance to a State Farm agent here. What a disappointing new agent doesn’t provide me with anything close to the service I received from the Brooks Baltich Agency. If I move back to Virginia there is no question I’ll sign up with them again."
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February 26, 2020

5  out of  5 rating by Joanna
"Always friendly and helpful service making life simpler!"
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John Hebden

February 26, 2020

5  out of  5 rating by John Hebden
"Especially for business insurance and financial planning, Brooks is extremely knowledgeable. He consistently demonstrates the highest level of integrity. A+."
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Yeison Carrillo

February 26, 2020

5  out of  5 rating by Yeison Carrillo
"Gracias por la ayuda brindada en la búsqueda del seguro"
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Kip Krumwiede

February 26, 2020

5  out of  5 rating by Kip Krumwiede
"Always helpful in answering questions and keeping me informed. The whole office is super friendly and knowledgeable. I can definitely recommend them."
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David Fisher

February 26, 2020

5  out of  5 rating by David Fisher
"Our homeowners claim was settled personally and promptly. We are very happy with the service we received."
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Kathleen Schatz

February 26, 2020

5  out of  5 rating by Kathleen Schatz
"Excellent and very knowledgeable staff. They have helped with every single need we have had and customer service is second to none. If you need help with insurance for your self, your home, or your car call them now. You won’t regret it!"
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B Anderson

February 25, 2020

5  out of  5 rating by B Anderson
"For the past several years I have been nothing but happy and confident with my State Farm coverage. I always appreciate being able to speak with someone when I call who knows me and is knowledgeable about how my business can best be served."
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Juan Bautista

February 25, 2020

5  out of  5 rating by Juan Bautista
"Los felicito por tan buen servicio sigan adelante"
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Elissa Reese

February 25, 2020

5  out of  5 rating by Elissa Reese
"Brooks Baltich has been so helpful in taking care of all of our insurance needs. He is prompt, attentive, and friendly! I highly recommend him."
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Golden Merrill

February 25, 2020

5  out of  5 rating by Golden Merrill
"Brooks and his team have been phenomenal since we first stated working together in 2011. Thanks for helping us with our home, auto, and umbrella coverage!"
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Gloria Llamas

February 25, 2020

5  out of  5 rating by Gloria Llamas
"Excelente servicio y atención, gracias a la señorita Madelin Batres por el apoyo."
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Ryan White

February 25, 2020

5  out of  5 rating by Ryan White
"I would highly recommend Brooks Baltich. Everyone I have met has been nothing but friendly, and helpful."